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| Business World Magazine |
October 2012
whether it’s at the customer level or the cor-
porate level. The management team knows
the three different offshoots of their compa-
ny – sales, service and the collections depart-
ment – need to all be moving in the same
direction at the same time.The key to achiev-
ing that synchronicity is having good people.
“
We strive to find highly effective managers
to become franchisees because managing
each of those departments and helping them
understand that they have to work together
