October 2012
| Business World Magazine | 79
The brand also provides a full-time
help desk to franchisees, including remote
and mobile access to the system, giving them
complete control to “real-time access of data,”
Welter said. Access includes the data of all the
other dealerships, helping franchisees see the
full picture of how the business is operating,
discovering ways to improve profitability
and learning best practices from their peers.
Even more, J.D. Byrider employs a staff of
Franchise Consultants – people who look
after a team of franchisees and serve as their
personal business coach and advisor. “Our
field-facing team of franchise consultants
offers more than 100 years of combined ex-
perience with J.D. Byrider,” Welter said. “We
believe in leading with expertise and experi-
ence while building great relationships with
our franchisees and the customers we serve.”
Formal meetings are held three times
a year to give franchisees an opportunity to
review their businesses and discuss ways to
TomWelter -
Vice President of Franchising
Mike Pearce -
Vice President of Development
