Trainees are evaluated on a weekly basis to
assure comprehension during the process,
and a corporate team comes in to help with
pre-opening hiring at a new location, then
stays on for shadowing purposes for another
fewweeks after restaurants are open.
A team recently stayed on for a full month
when Happy’s opened a restaurant in
Georgia, because the storewas so busy and it
was the first venture into a new region, and
the company wanted to make sure that
guests walked away with a completely
positive first impression.
“We wanted to guarantee that customers
were very well-serviced in that instance,”
Rice said, “so they didn’t have a situation
where the first time was the last time with
Happy’s Pizza.”
A new concept, Happy’s Pizza and Pub, was
rolled out to a pair of locations in 2013 as a
full-service restaurant that features a
standard Happy’s menu along with
specialty items like fish tacos and craft
beers. The concept will feature both a
college campus model and a neighborhood
restaurant model, and Rice said three
locations have been awarded that will be
rolledoutwithin sixmonths.
The company is also endeavoring to get its
entire roster connected with online
ordering capability.
Happy’s Pizza
| BusinessWorld-
Magazine
| 5
